Our method to providing outsource services to technical support is flexible, customized and global which are made to meet the specific requirement of your company. The services are then measured in terms of targets and metrics and that is how we ensure our quality standards. Measurements are done on the basis of call-handle stretches, first contact resolution, case-handling and closure rates, all of which are known to affect the cost savings.
Available 24x7 to assist your business, according to your time zone.
CISCO powered global delivery centers utilizing 100% IP based network
Well defined escalation procedures
Internationally practiced quality control and quality assurance strategies